Scott Robinson Chrysler Dodge Jeep - They Sold Me A Salvage Vehicle & No Disclosure
Certified Preowned Vehicle - Complaint
TORRANCE, CALIFORNIA -- I will never do business with this shady dealership again nor will I recommend them to anyone else and here is why:
I recently purchased a used 2009 Certified Mazda 6, vehicle from Scott Robinson Chrysler Dodge Jeep on 10/9/12. Prior to the purchase I was told by the salesman, Jeff that this was a great car with no previous accidents and it had a clean title. Shortly after I purchased the car I began to experience several problems such as the air bag warning light, it is constantly flashing on, the driver side door gives me a lot of problems when I'm trying to open the door to exit the vehicle, it tends to get stuck and to the point where I sometimes feel trapped inside, also the driver side window barely wants to roll up all the way. Last week I took the car to a Mazda Dealer and was told by them that they could not find any warranty records for my vehicle therefore they would not be able to check out my car and I would have to take it back to the dealer I bought it from for service. I then contacted Scott Robinson Chrysler and spoke to Jason the Finance Manager to find out what was going on with my certified warranty and he reassured me that the Mazda dealer must have gotten confused about it. I later told my mother what was going on and she was a little suspicious about everything and suggested that we order a vehicle history on this vehicle asap. Once we ordered the history (thru Auto Check) we found out disturbingly that this car has a junk title. It has a "Unibody Damage title with previous frame damage. This information was never disclosed to us during the purchasing of this vehicle. This is total fraud! Not to mention that I already had financing thru my Credit Union so the dealer has already been paid in full! Yesterday I had a meeting with the General Sales Manager, Dallas along with my mother and stepfather to advise him of this issue and to request a full refund and return the car due to car having a worthless junk title, but of course he tells us that they don't give refunds and he insist that the car fax came back clean but I showed him my Auto Check history which apparently dug a lot deeper then his Carfax history. He then tells us that if the car has a junk title that they were not aware of it(whose problem is that? They should have!) and in the same breath insisting to us that we could not get a refund. This issue will most likely become a legal matter with a very seasoned Lemon Law Attorney and tons of complaints to every state agency possible. I have advice for other consumers: Please do your homework when shopping for a used car even if it is from a big dealership or what you may think is a well known dealership and don't trust anyone! Ask a lot of questions, ask for the car fax and order your own vehicle history thru Autocheck.com it will be the best money you can ever spend, just think of it like getting a home inspection when buying a house. Take your time and give yourself a day or so before signing the sales contract this way you can do all of your research. I hope my story can help others. Good luck!