Mohawk - Moha environmentwk laminate floors warp in a normal home
BALTIMORE, MARYLAND -- We also installed Mohawk laminate flooring in our brand new kitchen and family room area. We specifically asked the dealer if this floor could be used in such an area purposed for with the obvious high traffic as well as cooking, dishwashing, etc. Within a couple of months the floor planks started to curl up at the edges. First in the cooking area, then in the family room area.
We contacted Mohawk and after much persistence on our they sent an inspector who "determined" that this problem was caused by surface humidity. We have had no floods or any major water spill except the normal sprinkling when doing the dishes or using the water dispenser on the fridge... and these were routinely wiped up quickly. We cleaned the floor with a dry mop and spray - never moping with lots of water. The same area had a similar floor for 10 years and we never had any problems. It was only replaced because we tore down a wall and moved cabinets in the kitchen, leaving a hole in the floor. This previous floor was your generic Home Depot brand, and was good enough to be reinstalled in a different room.
It is absurd that a floor appropriate for kitchens can't stand the normal humidity tht exists in such an area.
What do we do? Any recourse?