Wirefly - No phone, no money, no upgrade, lost time
Droid Razr M - Complaint
AUGUSTA, GEORGIA -- I ordered this phone on the 28th of October and was told it would be delivered on the 31st. 31st came around and the info changed on Wirefly and Fedex saying it hadn't even shipped yet, called and was on hold for over an hour and a half and had no help. Info changed and said it would be delivered by the 2nd. 1st rolled around and it changed to being delivered on the 5th. 5th rolled around and I called cause nothing had happened. Had someone put me on hold for over an hour and a half over multiple intervals, coming back with food in his mouth and eventually hanging up on me. Called back in 3 more times to get transferred to an automatic system. Finally got Customer Service on the 4th call after a 45 minute hold and was told it'd be delivered by the 6th. 6th came around and by 5pm I had a box from Wirefly left at my front door with papers for activating a phone and a sim card and nothing else. Called in and was told that Wirefly was not responsible and that they could do nothing. Went up the phone chain to escalations and was told that they couldn't do anything but put in an investigation that would take 28 days and would probably not yield anything. So, I'm here, out money, my phone upgrade and almost 9 hours on the phone.