[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Brand New Whirlpool Side By Side Doesn't Work
Refrigerator - Complaint
Review by djchapman on 2012-11-09
Rating: 
LANCASTER, OHIO -- My new Whirlpool side by side refrigerator arrived today. I purchased it from Lowes and they did a great job as usual with delivery and unpacking. But it is garbage. As soon as the delivery men left I decided to clean it and found a huge gap in the seal at the top of the refrigerator. I called Lowes and was told to call back in the morning that maybe they could replace the door. I turned on the water supply to the ice maker and nothing. No water. I know the line works because it worked perfectly on my old refrigerator. There is also no lights in the freezer or refrigerator unless you giggle the switches then they don't do out when the door is close. They eventually go out but won't come back on again. I also have a indicator light for the compressor on the ice maker display that blinks and beeps every five minutes. I don't know or have found any information on what this is for. I can only assume it is an error light and indicates a problem. Whatever the reason it is extremely annoying. I will try to return this refrigerator tomorrow since it has some problems and I don't want to have to deal with the service and repair dog and pony show that may follow. I have already gone through this with A Frigidaire washer that I am stuck with. This is the worst I have seen an appliance. It obviously did not make it out of the factory in working order. It is really sad to that in this great country we are being robbed by companies and have their inferior products to deal with and nothing is done about it. I will fight like hell to return this unit because I don't want it. I don't want to see what else will fail on it and have my 1500 investment wasted.
Comments:
Posted by wjk898 on 2012-11-10:
No. You can thank your politicians for making the US such an unfriendly place to do business - especially manufacturing.. so that all these applicances are now made in second and third world countries. Reflect on who you may have voted for last Tuesday. You may find the source of your problem there. Always cross your fingers and check your stars on the day you purchase appliances. Thesea re not your ma and pa's namebrand items.
Posted by At Your Service on 2012-11-14:
It is true that appliances don't have the longevity they use to have. On the other hand, they haven't seen the enormous price increases that inflation has provided with a lot of other merchandise either.
I would be interested to find out how you are treated when trying to return or exchange the unit.
Just a thought -- are you absolutely sure the light doesn't go out when closing the door? ;-) LOL
Best of luck and please keep us informed.
I would be interested to find out how you are treated when trying to return or exchange the unit.
Just a thought -- are you absolutely sure the light doesn't go out when closing the door? ;-) LOL
Best of luck and please keep us informed.
Posted by WP2008 on 2012-11-14:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
