Verizon - The Worst Customer Service Ever
Internet & Phone - Complaint
WEST RIVER, MARYLAND -- Don't do it! Go with anyone but Verizon. We had switched from Comcast & thought they were bad. We were experiencing terrible internet & phone service. Most times none. We called Verizon & the tech, (who didn't speak English) made us go thru unplugging, switching plugs, turning off, turning back on, changing the modem, changing the phone lines, etc. I'm not tech savvy & why should I be doing his job anyway.
Finally a tech came out. Didn't check anything before he left, (I should have). After leaving I went to go on the internet & guess what? No INTERNET! The phone was still going in & out as well.
We called Verizon again. An hour or so of more unplugging, etc. They said it was on our end. We had to hire a private contractor who came out & determined that it was a splice in the line outside going from the house to the pole. He said he couldn't fix it & that it was on Verizon's end. Called Verizon again. They finally came out & fixed it. This has gone on over a month now.
I called for credit & was told I would get a $70 credit for all our troubles. Called the next three months in a row & still no credit. They kept telling me it would on the next bill while each bill shows "PAST DUE".
Today I spoke to a supervisor who told me that I would be receiving a whopping credit of about $8.00 & change. WOW, for 2 unpaid days of work & paying a private contractor.
They are the worst, don't do it. You might as well use 2-cans and a string.
I am cancelling today!