Never Again Will I Use Orbitz!!
BOSTON, MASSACHUSETTS -- I used Orbitz to book a family trip to FLA. I found out we had to be back a bit earlier and needed to change our flights back to an earlier flight on the same day, Orbitz kept me on hold FORTY NINE minutes the first time I called to change, then they called back stating there was a payment issue, I had to call back and was put on hold again for almost an hour with no results..... they refused to send a new updated itinerary and I'm petrified something is not going to happen. I picked out our seats yet I was told we all got middle seats which we DID NOT want, nor was it what I reserved.... I will either go back to my travel agent or do it myself online. Their fees are outrageous as well for terrible service!!! NEVER AGAIN!!!