Sears - Kenmore Elite is Poorly Supported
Kenmore Elite Dishwasher
CHICAGO, TEXAS -- I have been dissatisfied with our Kenmore Elite dishwasher. The model number is 665.13942K014. Initially, the unit would not complete the wash cycle and would spontaneously shut off.
Technicians replaced the control board after having to order parts because parts were not available locally. The downtime for this repair was 11 days. Recently, the unit would not drain. The technician ordered the part saying the drain pump was not available locally. When I called the local parts supplier, I was told it was available locally and the part is in will call. My experience with Sears customer service representatives left me speechless. They offered no recourse. I have no confidence that the part ordered will repair the problematic and unreliable appliance.
I regret that Sears does not support its "Elite" product line with readily available parts. At this point, we believe Sears should replace the dishwasher.