Budget car rental - Pushed for an upgrade when no compact available
car rental- - Complaint
FOSTEER CITY, CALIFORNIA -- I reserved and prepaid for a compact car rental thru an off airport Budget/Avis car rental local in Foster City, Ca. When I got there did not seem to have a compact car. The representative offered me a Toyota Yaris, telling me it was in the compact category. The only other car he had on the lot to offer me was an upgrade to a Toyota Prius but for a fee. I agreed to this because I needed to leave. After looking online I found out the Yaris was considered a Economy car (a lesser Rate). Upon return complained, said I was lied to about the Yaris, did not want to pay the extra charge since no compact was offered to me(was told then he could have gotted me one)but never said that at arrival. Paid the fee so I could get to the airport. Today I called customer service, the lady was wonderful and said the extra charge will be removed.