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Home Depot - Beware of Hot Water Heaters
Complaint
Review by dijon509181 on 2012-11-10
Rating: 
CARROLLTON, GEORGIA -- I had the Hot Water Heater (I would write the name and make of heater but the TOS agreement seems to suggest otherwise) installed on 9/15/2008 and noticed in August of 2012 that it was leaking. Since it is in the basement I can't be sure when it started. I had a professional plumbing service come and eventually it was concluded that the seam was leaking which means the hot water heater had to be replaced. I called Home Depot because there was a 6 year warranty. Who I spoke with was pleasant but what I was left with in terms of their warranty was not. What happened in this situation as in others I assume is that they depreciated the hot water heater and I was responsible financially for the delivery and installation. When added up I might as well pay for a new hot water heater and be able to get one of a different name brand since I did not want the same. I am up in years and have never heard of a hot water heater lasting less than 4 years. Yes, they are still selling these heaters.
I tried to post this on Home Depot's consumer reviews and they blocked it so one might want to calculate when reading these reviews just how many are not there.
I tried to post this on Home Depot's consumer reviews and they blocked it so one might want to calculate when reading these reviews just how many are not there.
Comments:
Posted by FoDaddy19 on 2012-11-10:
Was the warranty through the Home Depot or the water heater's manufacturer? And was the warranty for both parts and labor or just parts? If the warranty is through the manufacturer then Home Depot doesn't figure into this at all, and your complaint is with them. If the warranty is through Home Depot but it only covers parts then you're responsible for the installation/removal charges and they'll pay for the cost of the replacement water heater. However if the warranty is for both parts and labor and it's through Home Depot, then they should cover the whole job.
Posted by HomeDepot_Care on 2012-11-10:
Hi, dijon509181.
I apologize for the issues with the water heater.
It is correct that if the 6 year warranty is a manufacturer's warranty that they would be able to advise what parts are covered under it & if labor is covered or must be paid by the customer. If this is under a Home Depot Extended Protection Plan, we do have a special team here to assist with EPP issues. Please email the specifics & I can look into for you. Nicki_Care@homedepot.com. Thanks, Nicki
I apologize for the issues with the water heater.
It is correct that if the 6 year warranty is a manufacturer's warranty that they would be able to advise what parts are covered under it & if labor is covered or must be paid by the customer. If this is under a Home Depot Extended Protection Plan, we do have a special team here to assist with EPP issues. Please email the specifics & I can look into for you. Nicki_Care@homedepot.com. Thanks, Nicki
Posted by trmn8r on 2012-11-10:
More details are needed to know if this is a HD complaint or manufacturer issue, amongst other things.
The TOS does not prevent you from posting Brand and Model, which would be very helpful. The TOS states that personal names are not to be used.
You state you believe depreciation was involved, but you are being asked to pay for delivery and labor. Those are different, I believe.
What is stated in your warranty is critical. What does it say is covered if the tanks leaks?
The TOS does not prevent you from posting Brand and Model, which would be very helpful. The TOS states that personal names are not to be used.
You state you believe depreciation was involved, but you are being asked to pay for delivery and labor. Those are different, I believe.
What is stated in your warranty is critical. What does it say is covered if the tanks leaks?
Posted by HonestForSure on 2012-11-11:
Warranty is part(s) only for the 6 years; and not all the parts. Labor (the plumber) is only covered in year 1. Home Depot has ZERO to do with the mfr warranty. The mfr warranties are the same wherever you make the purchase. Contact the mfr to arrange for repair choices.
Posted by Starlord on 2012-11-14:
It is a Water Heater, not a hot water heater. Who wants to heat hot water? Home Depot is the retailer, not the manufacturer, so the problem lies with the maker, not Home Depot. Ig HD was not honoring their extended warranty, you could be complaining about HD, but in this case, it is the make of the water tank.
Posted by dijon509181 on 2012-11-15:
The warranty was through Home Depot and it was not repairable ..when the seam starts linking the hot water heater has to be replaced. Home Depot would have replaced the heater but as I said it would have cost me as much as purchasing a new one from a local plumber.
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