[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Brand New Whirlpool Washer Won't Stay Balanced
Complaint
Review by Pamela.gannaway on 2012-11-10
Rating: 
Last year we bought a new HE Whirlpool washing machine. Although the washing machine was level, the load would not stay balanced during the spin cycle. We returned it for a different model Whirlpool washer. Although not every load unbalances during the spin cycle, more often than not, a load of towels will become unbalanced. Doesn't matter if it a small, medium or large load. I am no longer able to wash blankets. Those always unbalance. Never again will I buy any Whirlpool product. Too bad. My last washer was Whirlpool and lasted more than 20 years. The quality of Whirlpool products is gone.
Comments:
Posted by ok4now on 2012-11-11:
Sears/Whirlpool was once the gold standard in appliances. You could buy this product and expect it to be trouble free for years. You didn't need an extended warranty because they didn't break. Sadly this is not the case today. Many break as soon as you get it home then you have to deal with horrible customer service to get it fixed. Missed appointments, no parts available, they diagnose the problem wrong and have to keep coming back. This is unacceptable, stay away from Whirlpool products.
Posted by At Your Service on 2012-11-13:
20 years for an appliance, or more, has long since passed. Consumers seem to want products for less money and don't seem to care, at least when making the purchase, about the manufacturers backing the product with any form of guarantee or warranty.
In your case, however, there may be a reason for the problem. Not to shift the blame, but more to find the reason for the issue. These new washers have spin out speeds well over 1000 RPM. This is twice that of what the older, traditional design use to be. The result is generally lighter, loads coming out of the washer, in that the fabrics are not as laden with water. You mention towels, specifically, however. This kind of load can retain the water more, just because of the form of fabric.
Understanding all of this, you then want to consider the floor that the washer is residing on. If it's not a basement or cement floor, the quality of floor joists can make a difference. Some (sub)contractors will only use the minimum required joists, which don't provide a great deal of support.
Combined, you create an element where the washer is spinning at high RPMs, with a load that is retaining more water within the wash-load, all on a floor without enough good support. Admittedly, this is one of the worst case scenarios. But you can hopefully understand how all these elements, combined, can add to a problem.
The solution can be something very simple. There's a product available called VibeAway Anti Vibration Pads. They sell for about $17 for a set of four. These pads rest underneath your washer at each of the four feet on the washer. They work amazingly in that they give enough shock absorption to stop any unwanted vibrations and more closely adhere the unit to the floor.
Try them and let us know how they work out.
In your case, however, there may be a reason for the problem. Not to shift the blame, but more to find the reason for the issue. These new washers have spin out speeds well over 1000 RPM. This is twice that of what the older, traditional design use to be. The result is generally lighter, loads coming out of the washer, in that the fabrics are not as laden with water. You mention towels, specifically, however. This kind of load can retain the water more, just because of the form of fabric.
Understanding all of this, you then want to consider the floor that the washer is residing on. If it's not a basement or cement floor, the quality of floor joists can make a difference. Some (sub)contractors will only use the minimum required joists, which don't provide a great deal of support.
Combined, you create an element where the washer is spinning at high RPMs, with a load that is retaining more water within the wash-load, all on a floor without enough good support. Admittedly, this is one of the worst case scenarios. But you can hopefully understand how all these elements, combined, can add to a problem.
The solution can be something very simple. There's a product available called VibeAway Anti Vibration Pads. They sell for about $17 for a set of four. These pads rest underneath your washer at each of the four feet on the washer. They work amazingly in that they give enough shock absorption to stop any unwanted vibrations and more closely adhere the unit to the floor.
Try them and let us know how they work out.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
