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Dell Complaint - Dell Corp
Complaint
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I ordered my computer 1/1/06 it arrived 1/5/06. I put it together the same day, the following day I realized there is a software problem. I spent 5 hours on the phone and online with Dell. with no satisfaction, I was told that for 99.00 they would fix my less that 24 hour old computer. Now I ask you. If you bought a set of tires, and they went flat sitting in the tire store parking lot while you were paying the bill. would you be responsible for repairs to those tires?
As a resolution, I would like the following:
I would like for them to fix the problem on a computer I just paid 1000.00 for
Please contact me if you need more details regarding this incident.
I ordered my computer 1/1/06 it arrived 1/5/06. I put it together the same day, the following day I realized there is a software problem. I spent 5 hours on the phone and online with Dell. with no satisfaction, I was told that for 99.00 they would fix my less that 24 hour old computer. Now I ask you. If you bought a set of tires, and they went flat sitting in the tire store parking lot while you were paying the bill. would you be responsible for repairs to those tires?
As a resolution, I would like the following:
I would like for them to fix the problem on a computer I just paid 1000.00 for
Please contact me if you need more details regarding this incident.
Comments:
Posted by miketech on 2006-01-07:
Can you return it and get a real computer? No offence but most Dell's are more like a toy than a real computer.
Posted by Mad Eye Moody on 2006-01-09:
MikeTech knows his S@#$# - I'll bet he could make your 1k go a lot further than Dell could. P.S. Mike has officially earned himself a spot in Mad Eye's Rat Pack. Welcome MT.
Posted by miketech on 2006-01-17:
Thanks Moody :)
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