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Innogames.com - Customer Service

Complaint
Review by tolauralake on 2012-11-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ARIZONA -- At your own risk play foe or forge of empires out of de (Germany) or God knows where really!! It is advertised as "free" but thats not the case it
you really want to play. They take all credit card information, bank information and Paypal to facillitate your paying and yes emphasis on the word "take".
If you have an account dispute over billing charges you will never ever have a live person to talk to anywhere. There is absolutely no phone support. Now you can submit a support ticket and you will get an email back that says "we are not in the office and will not be in the office to answer your complaint.
The support team consists of unpaid volunteers who have been given unlimited free game access.
So........watch your American dollars in this game.
Comments:1 Replies - Latest reply on 2012-11-11
Posted by Suzy on 2012-11-11:
If it advertises as free but wants any kind of payment information, that is your clue, it is not going to be free. If they have payment info, they will use it to make charges. If you want "free", do not ever give credit/debit card or paypal account information.

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