Think twice before you order on line from Sears
comforter set - Complaint
LOVELAND, COLORADO -- Folks -- a word of caution: think twice before you order something from Sears.
I placed an order for my daughter's birthday present. The items received were nothing like the picture. They were totally unacceptable, in color and quality, especially for the price. My daughter inquired as to the return policy and followed the directions required by the merchant, Pea in a Pod, with whom Sears contracts. It was delivered on the 3rd of October. On the 15th of October I called Sears, customer service. The person I talked to was curt, sounded surprised, and checked the status of the item after I gave him the tracking number, etc. He confirmed it was received and stated since I was calling and since I was calling and "notifying" Sears of the return, I would receive my refund in 3-5 business days.
On the 30th of October I had to call Sears customer service once again to inform the agent I still had NOT received the refund. Again after giving the order number, and the tracking number of the item returned, I was told it was MY job to call Pea in a Pod, and ask for the refund.
I called them and because of the storm (NY) they are not taking calls and I don't know when I will receive the refund.
I find this manner of doing business totally unacceptable. I returned the item and I expect a refund without waiting a month and having to make numerous calls. I will never use Sears again to place an order nor will my daughter.
Email: I received from Sears after notifying them of the fact I called the merchant. "We have checked your order details and currently, our Merchant is working to issue a refund. You should expect to receive a response from us within 11/08/2012."
It is the 10th and I have not received a refund. I have run out of patience. Looking at the facebook site, I am not alone.