McDonalds Restaurant - Coffee Service
TEXAS -- This happened at the in-store Mcdonalds restaurant in Walmart at the intersection of Custer Road and Hwy 380 in Mckinney Texas, 75070.
On 11/10/12 about 7:40 pm I ordered a cup of coffee, asking how old it was. The server said she wasn't sure but that it was for sure over an hour ago. I asked if I could please have some freshly brewed. She said "no problem, it will just take a few minutes". She started to redo the coffee when the manager, a dark haired middle aged woman with no name badge wearing black clothes instead of a uniform stepped in and started pouring my coffee from the old pot. The server tried to intervene, saying "he wants some fresh". She ignored her and handed me the coffee. I asked the black clothed woman how fresh it was and she said "we make fresh every two hours." I re-asked the question and she rudely repeated the same answer. Then I asked how old that coffee was and she said "ohhhh...Less than 30 minutes". I thanked her and walked away with it thinking it would be ok. It was h o r r I b l e !!! And I threw it away while returning to my shopping. When I returned to complain to the black clothed woman, the server said that she had gone for the day. She apologized and quickly made a fresh pot without me even asking for it. I asked the server who the black clothed woman was and all she could tell me was "she's a manager named "Marcela or something like that, not sure of the spelling because she doesn't wear a badge."