T-mobile needs to improve their service all together
Signal Issues - Complaint
EAST BAY, CALIFORNIA -- As a former Verizon Wireless customer I decided to switch over to T-mobile to save money on my bill, I expected to get decent service not as good a Verizon's but at least good enough so it can work in the areas where I usually go too often. In my house my calls and texts message service is reliable but when it comes to internet usage my internet speed isn't reliable enough to stream videos and music only it only works for browsing the internet, Inside my house my phone displays "4G" on it but when I perform a speed test I get speeds in between. 07 mpbs to 1.08 mpbs which is very slow on a 4G connection, on top of that issue my signal changes from 4G to 2G all the time sometimes I leave the phone in one spot and then the 4G signal drops and goes to 2G and then back to 4G it can be really annoying at times. Ive called T-mobile complaining about this issue and they state the near by 4G cell site is working properly and I also live near a 2G cell site so my signal strength will fluctuate from 4G to 2G, this is not the only location where I have this issue theres a lot more that I been too. As far as 4G goes T-mobile can be misleading when it comes to areas that claim to have 4G signal especially when they state their 4G will work indoors. I've been to so many areas where I get full 4G signal strength but when I go indoors it drops to 2G right away until I go outside again which is annoying when you want to be indoors and check your instagram or your Facebook and want to post pictures or post up, there are times and I'm sure a lot of T-mobile customers experience this everyday but there are a lot of areas where your at 4G but when it comes to using the web the internet is painfully slow and when you perform a speed test I seem to get speeds between. 01 and. 08 mpbs, this is very misleading or unless the cell tower is messed up and T-mobile is too cheap to fix it. If you travel out of the city area into a more rural environment (farm areas, rural highways, rural roads, ect) you will not receive any 4G signal at all and will be stuck on 2G or G (gsm) until you reach a large population area. I hope the metro PCS merger helps T-mobile get more dependable coverage and improving 4G readability and even carry the iPhone since there the only ones not carrying it at a subsidized price.