ICICI Bank Complaint - ICICI Bank the Con Masters
Don't ever sign blank forms of ICICI bank. At every ATM and branch you have smiling marketing guys approaching you to apply for credit cards, Insurance, current accounts, demat accounts and what not. The project themselves as helpful. They explain to you the product they have, just ask you to sign on the application and they fill up the rest, thus save you precious time and hassles.
We feel these guys are living up to the slogan "Hum hain na" and some of us do sign and leave the rest to them.
I have had a nasty experience, while opening a current account, after understanding the various current accounts I told the marketing guy I would like a Rs. 25000/- Quarterly Average Balance account. He said no problem and asked me to sign on the necessary spaces and since he does not want to waste my time he could fill up the rest.
10 days later I got my account number and immediately I deposited Rs.25,000/- cash. Six months have gone by, I have made sure my balance is never less than Rs.25,000/-. Now in my September bill I get a charge of Rs.771.40 for non-maintenance of QAB (Quarterly Average Balance). When I spoke to the customer care, the charge is because I had not maintained a QAB of Rs.50,000/-. When I told him, I have an Rs.25000/- QAB account he says nope, you have an Rs.50,000/- QAB account.
When I approached the M.G Road, Bangalore, Branch where I had opened the account I was directed to the solutions manager, he told me he will get back in 2 days time, which he did not, I again visited the bank and met him, he retrieved my application and told me since you have signed on it, you had accepted the Rs.50,000/- QAB account.
When I got pissed off, he told me there have been instances where the marketing guys have used white ink to tamper applications. And why do they do that? To earn higher commission. The higher the QAB account they sell, the higher commission they get!
He has asked me call in a week's time to let me know if they can reverse the charge. But told me it is doubtful. And also told me, if my application was tampered with white ink, he would definitely support me cent percent.
The marketing guy who sold me the account was Rajendra
The Manager I approached is designated as Area Head, Business Banking Group and his name is Arun Thomas Jacob.
My advise to you all is, if you want to buy any ICICI bank's product, look at them as con artists and take all precautions. And please, please don’t ever sign on blank applications.