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Direct TV - Bait & Switch service..Scam Artists
Complaint
Review by pbenjamin321 on 2012-11-11
Rating: 
CLERMONT, FLORIDA -- I received an offer in the mail offering me a Free genie upgrade with new service for up to 4 rooms. I called and requested the service. The installation was quick but I was never able to record anything per what the Genie(DVR) offer stated I could. I called Direct TV a few days later and was told that this was only for new customers....(I promptly told them I AM a new customer) I feel that this was a classic case of bait & switch. I am very disappointed and I encourage anyone looking at Direct TV services to go elsewhere.
My problem still hasn't been resolved and I'm thinking of gong back to Dish Network at this point.
My problem still hasn't been resolved and I'm thinking of gong back to Dish Network at this point.
Comments:
Posted by trmn8r on 2012-11-12:
What happened when you said that you are a new customer? What was the response? That is key to the complaint. Or did the conversation just end there?
Posted by madconsumer on 2012-11-12:
this is typical of directv.
good luck trying to get this straightened out.
good luck trying to get this straightened out.
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