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EBay - Poor customer service and investigation
Complaint
Review by ajaikido67 on 2012-11-12
Rating: 
I have been an Ebay member for a couple of months mostly as a buyer. One day I decided to be a seller and listed an item for sale (my first item) and the next day I received a very cryptic email send to me by Ebay simply saying "Your listings were ended for the following reason:
* Account Suspension"
All I did was to list a Dr Dre Solo headphone (genuine article, with receipt to prove). So I contacted them via email asking for a detailed reason. They replied the next day with another cryptic explanation:
"We reviewed your account and found that there are many security issues about your account. Therefore, your account will remain suspended for security concerns, which include: account taken over by a third party; false/missing/mismatching account information and previous or current involvement in high risk selling."
So I asked them to explain further because I found it puzzling as I was the only owner and have been prompt in my payments as a buyer, my Paypal account and credit card was verified by Ebay and all I did was to sell a headphone. All they did was to send me the same email as above, this time with an additional statement:
"Although future mails from you might be read, we will not reply."
To add further to my issues, just 2 days before I listed my item for sale, I had purchase a handphone case and paid promptly for it via Paypal. On the same day that Ebay sent the account suspension notice, they also send a separate email to say that the item I had bid for was cancelled.
So I ask them via email, what they are going to do to help me since I had already paid for it or how am I going to get my money back? So far no response, probably because of their last statement that "all future emails will be read but will not reply".
The experience as a first time seller has certainly not been positive at all for me.
* Account Suspension"
All I did was to list a Dr Dre Solo headphone (genuine article, with receipt to prove). So I contacted them via email asking for a detailed reason. They replied the next day with another cryptic explanation:
"We reviewed your account and found that there are many security issues about your account. Therefore, your account will remain suspended for security concerns, which include: account taken over by a third party; false/missing/mismatching account information and previous or current involvement in high risk selling."
So I asked them to explain further because I found it puzzling as I was the only owner and have been prompt in my payments as a buyer, my Paypal account and credit card was verified by Ebay and all I did was to sell a headphone. All they did was to send me the same email as above, this time with an additional statement:
"Although future mails from you might be read, we will not reply."
To add further to my issues, just 2 days before I listed my item for sale, I had purchase a handphone case and paid promptly for it via Paypal. On the same day that Ebay sent the account suspension notice, they also send a separate email to say that the item I had bid for was cancelled.
So I ask them via email, what they are going to do to help me since I had already paid for it or how am I going to get my money back? So far no response, probably because of their last statement that "all future emails will be read but will not reply".
The experience as a first time seller has certainly not been positive at all for me.
Comments:
Posted by trmn8r on 2012-11-13:
Ebay isn't big on explaining their actions in a verbose manner. I've been a member for 12 years, and bought and sold a bunch of stuff. Never had an issue with Ebay itself.
This "third party" reference sounds like they felt someone else was using your account. Hard to say. Once Ebay makes a decision, you are pretty much at their mercy. I wouldn't call your experience typical though, for people starting out with selling.
As far as getting your money back, can you file a dispute with PayPal?
This "third party" reference sounds like they felt someone else was using your account. Hard to say. Once Ebay makes a decision, you are pretty much at their mercy. I wouldn't call your experience typical though, for people starting out with selling.
As far as getting your money back, can you file a dispute with PayPal?
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