Geek squad - Poor to no customer service

Tv repair - Complaint

Review by cmiller704 on 2012-11-12

Rating:

CHARLOTTE, NORTH CAROLINA -- Bought a Panasonic TV from Best Buy got the pressured sales pitch for Geek Squad service plan "they will come right out to fix your TV if there is any problem"(right). When it went out called Best Buy told to call Geek Squad, can't get a tech out for 4 days between 8 and noon. tech calls 10 minutes after noon going to be late. So I wait gets here looks at it for less than a minute gives his expert opinion that it needs a new mother board orders the part says it will come in in a week reschedule. Okay wait couple of days I get a message that parts on back order call to reschedule. Parts apparently going to be delivered on Thanksgiving day(right) schedule for next day service to see if motherboard is the problem the go from there. Call Best Buy to see if they can help out in any way they told me "well you could always buy another TV". They clearly do not care about customer satisfaction. Call Geek Squad again on a Sunday agent tells me that because the part will not arrive in time I would qualify for an exchange # please hold for that #. wait around 10 minutes on the phone agent comes back oh sorry department not open on Sunday call back Monday morning to get #. Monday morning call once again have to go over the whole story again for the fifth time please hold while I transfer you to that department wait another 20 minutes agent comes on says that the delivery date which will be out of their days guarantee is just an estimate could ship tomorrow just have to wait. Asked to talk to a supervisor told "no supervisor available" okay I'll wait no there is no supervisor here agent will put in the notes to call me sometime today. I am not happy can you transfer me to the complaints department. Agent tell me that she can not transfer but gives me the # which turns out to be the wrong #. Call Geek Squad again ask for manager or supervisor new agent ask to verify who I am so once again go thru story again wait again for 15-20 minutes on the phone for supervisor. have to go over problem once again Supervisor tells that while in fact because of the ship date does fall into the lemon policy just going to have to wait "it may ship out tomorrow we just do not know" but for you trouble I would like to take this opportunity to offer you a $50 gift card to Best Buy "can I do that for you" like he's doing me some big favor. I told to keep the card I am more interested in having my TV fixed and with the kind of customer service you are giving me why would I ever step foot in another Best Buy again. Can I have the complaints department can not transfer you but here is the # . Up to now I have called 8 times rings busy every time I wonder why?
If you are looking to buy anything WORST BUY sells I would think twice and I would never recommend Geek Squad