Belle Tire - Stripped Caliper Bracket and Bolt
CANTON, MICHIGAN -- I’m writing in regards to a recent experience with Belle Tire. Let me say I have been a faithful and royal customer to Belle Tire for years now. On Thursday November 8th, I went to the Belle Tire in Garden City at 33535 Ford Road, Garden City, MI 48135 to have my tires balanced and rotated. The Garden City Belle Tire did the rotation and balanced the tires and informed me I needed an outer tie rod as well as a lower control arm and recommended shocks and struts. I declined the work and left. When I left I noticed the car was very wobbly so I decided to get a second opinion, and was told the only thing needed was a control arm. I let the other dealer replace the control arm. I took it back to the Garden City after the repairs to find out why it was wobbly. They checked it and said they balanced the tires and if it doesn't stop I probably have a bent rim. Sure enough it was still wobbling. On Saturday November 10th I took my vehicle to the Belle Tire in Canton at 45875 Ford Rd Canton, MI 48187 to have them reevaluate the wobbling. I was helped by salesperson Thomas [snip], he told me it was probably just a balance issue but the mechanic couldn't find the wheel lock. I told him it was in the car probably in the passenger seat. After a few minutes he came back and said the mechanic (Jeremy [snip]) still couldn't find it. I asked if I could go look, I walked in the garage and looked in my passenger seat but it wasn't there as I started to open my back door I saw the wheel lock clearly sitting on the back seat. If the mechanic wasn't so busy eating he may have saw it the first time. After awhile Thomas came back to the waiting room and said that all my tires were off balance and they didn't notice a bent rim and that the other Belle Tire in Garden City stripped one of my studs and they were going to replace it and charge the other Belle Tire, I said ok. A little while longer passes and Thomas comes back out and sits down and asks who did my brakes, by this time it’s 4:35 and they close at 5:00. I said why what’s wrong with my brakes, he says whoever did your brakes stripped the bolt and the caliper bracket by using an impact gun. He also said that whoever did the brakes just stuck an aftermarket bolt back in and that it was very loose. I told him that I never had a problem with my brakes and that they were done in the earlier part of this year so there would have been an issue with that loose bolt by now. He just shrugged and said I can’t give you a price right now and their parts person said the whole caliper would need to be replaced. At this time the mechanic (Jeremy [snip]) comes out and sits and stresses to me that its really really unsafe and he suggest I not drive it but he knows I got to get home so be very very very careful. I told them that the mechanic who did my brakes would never do anything that could jeopardize my safety as well as others out on the road. I left very upset, My brakes were done June 12th, 2012 I have driven all over from that time up until now with no issues what so ever. I took my vehicle to a GM Dealership for an oil change and a multi point inspection on November 1st, 2012 and they did not mention anything about a bolt being loose. The Belle Tire in Garden City said nothing about a loose bolt nor did the mechanic who repaired the control arm. I took it to the mechanic who did the brakes back in June and when he looked at it he said look at this bolt (that I watched him pull out by hand) if I had placed this bolt in here back in June it would have been rusted. He showed me a shiny new bolt that clearly Belle Tire had placed in my caliper bracket. So after spending my entire Sunday searching for a bracket and bolt I was out of a hundred dollars, to repair what Belle Tire did. I went back to the Canton Belle Tire Monday November 12th, 2012 and asked to speak with the manager. I spoke with Doug [snip] and told him the situation and he states that the person who did my brakes stripped the caliper bracket and used an aftermarket bolt. I pulled the bolt out of my pocket and said my brakes were done earlier this year and if this was the bolt placed in the caliper bracket it would show some signs or rust (which it had none). He snatches the bolt and the repair paper and says who worked on this car and storms off to the back. He came back and said I believe my mechanic. I snatched the bolt repair order and stormed out. I as well as my family have been faithful customers of Belle Tire for YEARS sadly to say I will no longer patronize this establishment. It was very unprofessional to send me out with such a huge safety issue. What happen to honesty and integrity? I will be heard!
Customer for 10+ years
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