Ashley Furniture - Awful smell in Ashley dresser
Ashley Dresser - Complaint
SAVANNAH, GEORGIA -- We bought a dresser for over $900 from Ashley Furniture about 11 months ago. When it was delivered, it had an awful smell - like rotten fish. We weren't terribly concerned at first because new items often have bad smells that dissipate within a reasonable length of time, and we had a warranty on the furniture that "appeared" to cover it for at least a year. But the smell didn't go away. We tried everything we could think of - baking soda, air fresheners, dryer sheets, pulling out all the drawers and airing them out for several weeks, etc., etc. Some of the things we tried seemed to make the smell less intense for awhile, and so we got hopeful that it would go away. But then it always came back, and became just as bad as before. We recently decided we'd better try to get something done since it was getting close to a year since we bought the dresser and we were worried about the warranty running out. The people at Ashley told us that they would not do anything about the smell because we didn't report it within 72 hours of the delivery. They said that we should have KNOWN that we had to report it that quickly because the terms and conditions of the sale indicate that, and that that information is on the "back of the receipt." There is NOTHING on the back of the receipt or any other paperwork we have. It's possible we signed something in the store that contained that info, but we we do not have a copy of it. And since it was awhile before the dresser was delivered, we referred to the paperwork we did have, which mentioned nothing about a 72-hour deadline. So we're out of luck - they won't replace or fix the dresser or refund our money, and every time we try to actually use the dresser, our clothes smell bad after they've been it. Moreover, the last person we talked to was extremely rude.