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TracFone - What's So Funny?
So, I bought my aunt a new cell phone because her old Tracfone doesn't work very well. She wanted me to call Tracfone to get her minutes transferred to a new phone. And well being the nice nephew I am, I agreed.
I called Tracfone, was on hold for about 5 minutes, then finally I get someone on the other end. She asks for the serial number of the phone, phone number etc, everything is going smooth, Then she asked me if my location is Phoenix, Texas, I tell her no AZ. Then out of nowhere, she starts snickering uncontrollably, and I heard her whispering stuff to her coworkers.
I said, hello hello? What do I do next? She said, one minute sir and continues to laugh with her coworkers. I'm guessing because of her Phoenix, Texas slip up? Ok, tee hee its not funny anymore.
So finally she composes herself and gives me further directions. Each time I asked her to repeat something because her broken English was barely passable (Indian call center), she raises her voice and repeats what she said.
Now, I have called Tracfone before and the service was quite good but this chick needs to go back to customer service 101.
I called Tracfone, was on hold for about 5 minutes, then finally I get someone on the other end. She asks for the serial number of the phone, phone number etc, everything is going smooth, Then she asked me if my location is Phoenix, Texas, I tell her no AZ. Then out of nowhere, she starts snickering uncontrollably, and I heard her whispering stuff to her coworkers.
I said, hello hello? What do I do next? She said, one minute sir and continues to laugh with her coworkers. I'm guessing because of her Phoenix, Texas slip up? Ok, tee hee its not funny anymore.
So finally she composes herself and gives me further directions. Each time I asked her to repeat something because her broken English was barely passable (Indian call center), she raises her voice and repeats what she said.
Now, I have called Tracfone before and the service was quite good but this chick needs to go back to customer service 101.
Comments:
Posted by Anna Molly on 2012-11-13:
Eh, very unprofessional, indeed, but they easily could have been laughing about something else. Still unprofessional, and glad I don't use Tracfone. Good review.
Posted by lexophiliac on 2012-11-15:
It's a call center. What'd you expect?
Posted by Wally86 on 2012-11-15:
professionalism?
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