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ACE - Labor Day Rebate

Complaint
Review by phkat on 2012-11-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LIBBY, MONTANTA -- I did everything perfectly, as I am no stranger to doing rebates. The reward card was scanned and the number printed on the receipt, as did the sku, short description and price. I removed all the upc's from the box, just in case, and scanned everything for my records. Then I decided to do it online since it said that if I had the reward number on the receipt, I could submit online. I did. Weeks later I received a card saying the rebate was not being honored because the ACE SKU was not found. It was right on my copy of the receipt so surely their copy must have it also! Since I had submitted the rebate at the beginning of the offer, I resubmitted, following very closely, the guidelines for resubmitting, by mail. I sent in all the original hard copies, by certified mail. The original rejection card said it had to be returned by Oct. 13, 2012. It was delivered at 9:07 on Oct. 5, 2012. As yet I haven't received my rebate, nor is their rebate portion of the website working at present. The part for buying stuff is working though... So, if that $30 rebate doesn't show up, I'm never buying another thing from ACE. There are too many other stores from which to choose, to waste time on these guys.
Comments:3 Replies - Latest reply on 2012-11-14
Posted by At Your Service on 2012-11-13:
It's good to see someone so organized with mailing rebates. Several people are not and lose out on a lot of rebate money because of it. I, too, am a big fan of rebates.

With copies of everything, I'd call the rebate center with the phone number provided on the rebate form. They should be able to confirm the rebate is being processed correctly and when you should be receiving it in the mail.

Most states that I'm aware of have regulations on consumer rebates, requiring the merchant to back the rebate PROVIDED YOU (THE CUSTOMER) CAN SHOW YOU'VE COMPLETED ALL REQUIRED STEPS ON YOUR PART.

Let us know if you don't get the rebate.
Posted by Bill on 2012-11-13:
Some of these rebates are scams. No doubt.
I submitted a rebate for a pet medication, followed everything to the letter, send all requested documentation including forms from the vet.
After no response for 6 months I decided to call them.
There answer - you didn't submit form xyz.
Wrong, I submitted everything requested.
Since the rebate was only for $5 I decided not to resubmit everything again. It wasn't worth the aggravation!

I believe these companies entice you with the promise of a rebate then wear you down with further requests where 99% of the people just give up.
Posted by CowboyFan on 2012-11-14:
There is an issue here of an assumption that the store's receipt had the same information on it. That is not necessarily true and may be the cause of the initial problem.

When I see a rebate, I ask myself: "Is the product worth it without the rebate? If the answer to that is no, it's not worth it without the rebate, I don't buy it. That way the rebate is a gift, which if I get or don't get, doesn't change the fact that the item was worth what I paid for it.

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