Verizon - Monthly statements
Verizon and Verizon wirless - Complaint
NEW YORK CITY, NEW YORK -- Every month I get a statement, which is fine, except nothing on the outside of the envelope identifies it as the monthly statement.
Even American Express and practically every other company and utilities identifyies it as such.
Why is this important? Simply because it is just one piece of mail among a dozen others I get from Verizon that are Junk mail (aka advertising. What happens to those also happens to the monthly statements - put in the rcycling bin or trash. Next thing you know I get a past due notice and/or my next statement, when I am lucky to identify it as such has a big past due amount. FWIW, My payments are mailed to P. O. box 920041, Dallas, TX 75392-0041. Not sure where the bills are mailed from.
I am surprised that the FTC or similar organization does not make it a mandatory requirement that "statement enclosed" or similar identification be on the envelope that the bill comes in.
For several years I have made this suggestion to Verizon, but they obviously could care less. I even started mailing a piece of their advertising with my payment trying to make a point.