T-Mobile Complaint - T-Mobile Text Message Charges - Charged for Text Messages from T-Mobile and their

Posted by WMUstudent on 2006-01-09:

Same thing happened to me! I filed a complaint with the Better Business Bureau and the Attorney General's office. T-Mobile called me and then took the charges for the text messages off my bill. They then told me I could cancel my account and they would waive the early termination fees.

Posted by RVRBOATKNG on 2006-01-09:

That sounds totally outrageous! I am wondering what kind of messages cost nine and ten dollars a piece tho. I'm not doubting you mind you, just wondering. I have T-Mobile and send pictures that don't cost that much. Sounds like a bunch of crooks.

Posted by JNOEL on 2006-01-19:

Just to let everyone know. All those who have problems with T-Mobile, there is hope. I contacted the FCC, Better Business Buereau and my Attorney Generals office about my problem and T-Mobile contacted me yesterday and agreed to what I asked. I was let out of my contract without a termination fee and because of all the money I paid for the unwanted text messages, I didn't have to pay last month or this months bill. It took some time but if you are truely a victim of fraud or bad service, stick with it! GOOD LUCK!

Posted by jengelbach on 2006-02-07:

JayD, do you work for the phone company or are you just naive? There is no opting out of cancellation fees if you want a cell phone, so it is a one-sided contract in which you have no choice. The sole purpose of businesses, including phone companies, is to make money, and they'll do whatever they're allowed to do to maximize that, no matter who is hurt. That's why there are consumer protection laws, why people speak up about being treated unfairly, and why someone with your views is a consumer COUNTER-revolutionary.

Posted by Marsy on 2006-03-07:

Here's what you can do. If you go to the TM online site you can filter incoming text/instant messages in the following way. Refuse all incoming messages by setting filters for all incoming text or instant messages.

Make the sender filter match something unlikely like, TMisSleaze, the subject something like TMRsl*ts and the receive match something like TMCrimePays.

Then any messages from that sender, with that subject with that receiver will get through to your handset. Otherwise nothing else.

You have to go through an absolute maze to find out how to do this on their site. And every operaturds spoken with said it's not possible to refuse to receive chargeable instant/text message.

But they are liars and that is what they are paid to do.

Posted by Rutledge on 2006-03-13:

I am a reporter in Milwaukee working on a story on fraud in cell phone billing and am looking for people from Wisconsin who've had problems. Please contact me at rrutledge@journalsentinel.com and include a phone number where I can reach you if you are willing to help with the story. Thanks. Raquel Rutledge

Posted by Consumer Rights Activist on 2007-09-11:

If you were charged on your cell phone bill by T-Mobile for third party mobile content subscriptions or services (i.e., for ringtones, premium text messaging services, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never ordered or authorized T-Mobile to bill you for, you might want to contact some class action attorneys investigating unauthorized cell phone charges:

http://www.classactionconnect.com/?q=node/680

Posted by vegasfreeman on 2007-10-25:

I filed on the http://www.classactionconnect.com/?q=node/680 thanks
Also I also email t-mobile an email like below:

Dear T-Mobile:

My name is Yoon, I currently have 3 accounts with your company, I keep getting unauthorized Text messaging from one the phone since I sign up with Tmobile, in beginning, you guys were great, you guys offered me free IM to cover that, because you can not find out the source where is coming from. But now, you guys say there is nothing you can do to control the unauthorized messages, Money is one thing, but it's the business principle that I am not happy with more.

I did little research on the internet, and not surprisingly I found lots of people have the same complain.

Since T-Moile practice business in a communist way, I decided joint the people on the internet to file class action, regarding that matter.

Here is how we look at it. We have no control over incoming messages, we will get charge no matter its authorized or not. So if some one decides to play a prank keep sending email 100 times a day or spamming, we will pay T mobile $15 a day, that’s $450 a month unless we sign up with your unlimited Test service. You know there is program will sent out email automatically. I heard this kind a prank at radio prank show once, so I know it’s not hard to do.

My suggestion is operate the business the right way, give the customer control, if they want that service or not, you have options for all other services why not make this option a reality and make your customers happy and grow your business.


Sincerely,

Yoon
Account soon to be expire

Posted by andreson on 2010-04-15:

this is very interesting to know the things that have some past history just like T-Mobile Complaint. the people who are in touch with such work they can start training as ccie are available for technical persons.