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Ashley Furniture and Home Store - Buyer Beware - Ashley does not stand behind its warranties
Latex Mattress Set - Complaint
Review by jazz28 on 2012-11-13
Rating: 
SPRINGDALE, ARKANSAS -- I originally went into an Ashley store to purchase a queen size bed frame. I already had planned to buy a foam mattress from a company online that had excellent reviews. However, the salesman asked me about mattresses and I told him how I had researched foam, latex, and air mattresses and how my husband and I were not getting good sleep because of back pain. The salesman then went into high gear to sell me an expensive latex mattress set. I had read good and bad reviews and had highly considered that option. I told him my biggest concern was that many reviews said that latex will not hold up but he convinced me that Ashley had a 7 year warranty that would protect me from any such problems. I paid $1300 for an Ashley latex mattress set. Now here I am 2 years later, my husband and I in misery every night. The mattress has shape shifted so bad that I literally feel like I am going to fall out of bed every night when I go to sleep. We complained to the Ashley store who proceeded to send someone out to take pictures of the mattress. I was told by the representative on the phone that if 3/4 inch difference was found it would warrant replacement. The man taking pictures found 3/4 inch difference on my husbands side and 1 inch difference on my side leaving a big hump down the middle. However, Ashley called and said they noticed a stain on the mattress in the photo which voids the warranty. I told them all that it needed was the cover removed and laundered which is a big pain to do because the mattress is so heavy. They refused to stand by their product. I would have put a cover on the mattress if I had known that. I will never buy another stick of furniture from Ashley for as long as I live and have told everyone I know to be wary of them.
Comments:
Posted by trmn8r on 2012-11-14:
This is a common sleazy trick that many mattress companies/retailers use to avoid honoring a warranty. It is by no means unique to Ashley, but thanks for letting others know. It isn't surprising that something from Ashley failed to last more than a few years, based on other complaints.
Posted by At Your Service on 2012-11-15:
When involved in purchasing a mattress with a different retailer, I was told a cover was required to retain the warranty. The cover was not expensive. I believe around $39.
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