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Ashley Home Furniture - Same Old Company with New Name

Home Furnishings
Review by 0310younts on 2012-11-14
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ARLINGTON, TEXAS -- Warning, Warning, Warning, Warning!!!!!!!My wife and I bought a "new" set of furniture for our den from Ashley. We bought a recliner, wedge and two sofas. Almost immediately, the recliner broke and so did one of the recliners in the sofa. The tech came and told us it was due to poor workmanship but was able to make repairs. Within a few weeks, one of the "leather" sofas started to peel on the seat and back. My wife and I are senior citizens with no children at home and no pets. The tech came and said that the materials were defective. He ordered parts and a few days later, he came and replaced the entire top and bottom. He failed to replace all the padding so the seat is now flat. We moved this sofa and started to use the other thinking it may be fine. Wrong!!!! It has started to peel in four places. We went to the store and talked to the manager and he said that even though the warranty had expired, he would "take care of our problem". The tech came and said the materials were defective and they should replace the set. He ordered parts. Then Ashley called and said they would not make any repairs since it was out of warranty. I called back to the manager and he said that he did not tell me that he would fix the problems and to call the customer service manager at corporate. This was a huge waste of time. She could not care less and was almost arrogant and condescending towards me. I found out that Ashley was once Levitz and they have filed for bankruptcy several times due to poor quality furniture and bad customer service. Same company with the same problems. Do not purchase anything from this company. The extended warranty is bogus. They say if you do not use it that they will refund your money. This is not true. They give you store credit which is worthless. If anything happens to your furniture, they will claim that it is neglect or consumer abuse and wouldn't do anything. I bet Ashley owns the warranty company as well.
Comments:
Posted by CUontheFlipSide on 2012-11-14:
Levitz (after almost 100 years) went bankrupt and was liquidated in 2008. Ashley was never Levitz. The closest possibility is that Ashley acquired some empty stores which they opened under their crummy name.

It is interesting to note that the BBB gives Ashley an A+ rating. This is an example of the world's oldest profession thriving in our modern world.
Posted by At Your Service on 2012-11-15:
Ashley is not Levitz. With that said, anyone who does even a modicum of research of Ashley Furniture, they learn that it is cheaply made furniture that readily breaks down. I don't think I'd ever pay for anything with their name on it.

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