Amazon - Stick
VARIOUS LOCATIONS, VIRGINIA -- This is worth a 1 time read for anyone looking to sell on Amazon or expect to have a great experience dealing with Amazon.
I am a seller on Amazon and pay a subscription fee to have a professional type seller account with them. I recently logged in to my account to find all my listings have been wiped off their website in a hold status and informed I didn't meet a certain criteria to sell until the first week in Jan, about 6 weeks away until the holiday season is over with. I of course being shocked that I only had 1 issue with my account because of a buyer putting in a hotel temp address and didn't receive their item from the hotel thief.
I wrote a nice well thought out email to their seller support dept only to met with a brick wall and a dept that had no sense of being flexible with my situation despite the fact there were over a dozen items sold in my store in the few days prior. I just couldn't believe that someone who pays to have a upgraded subscription and in a desperate situation to make money being unemployed couldn't make an exception as sometimes have to be done on a case by case basis especially when a customer is making a very strong complaint......
Now the juicy part..... The only way myself and others in my situation can even have a hope to get back to supporting their households are to inlist in Amazon's own FBA (Fulfillment By Amazon) warehousing system. I have to pay and provide boxes, packing material etc. to have my items shipped to their warehouse to sell them or else I cannot sell them. Hmmmmmmm. What a strong-arm tactic. Selling collectibles this isn't a good option as in a massive warehouse items aren't handled with care or concern and are stacked on shelfs and possibly mixed with others and confused and result in a loss of a sell by return. Oh and I also have to pay an additional charge to have by their carrier to have the items picked up... What a crock!!
So to sum up all the hours I've spent loading hundreds of items on their website and the special care and attention I can give the items that sell and the extra special care I give my customers has to be extinquished for???? Not to mention paying money for a service not rendered as a professional seller account. What a joke!
What a poor business decision to cut off the hand that feeds. Obviously if I'm not selling they aren't making their cut of my sells and of course this hurts me also. I don't see the logic in this move but I guess if your a big fish then you can swim however you want to but I can't share how vexed this has made me. I'll be spending the holidays broke and trying to figure out how to mail hundreds of items to their local warehouse so I can try to keep it all together...