Expedia is Heartless and Cold!!

Posted by trmn8r on 2012-11-15:

Your personal circumstances, as cold as it sounds, is is of no concern to them. There aren't exceptions except for perhaps a death in the family.

Sounds like you are getting slapped with airline change fees - I believe they are $150 at some airlines today, which would be $300 for two people. This would be out of Expedia's control - it is in the contract of carriage with the airline.

Posted by At Your Service on 2012-11-15:

I feel for your plight and hope your 9 year old the very best.

With that said, most people understand that, "the customer is always right" is a farce, quoted by individuals who want to get their own way. That would be like suggesting that a product or service should actually be given heavily discounted, or even free, jut because the customer might demand it.

I've always liked the saying, "the customer may not always be right, but the customer is always he customer." It expresses that the point of customer service is to try to assist, in any way reasonably possible. It is not to allow the customer to dictate the terms of a particular transaction.

One other minor comment, offered in the spirit of constructive criticism, the expression is not, "could have cared less" as this suggest they cared and therefore had the ability to care less. The correct expression is, "couldn't have cared less."

Posted by onlooker on 2012-11-15:

This sounds like a frustrating and sad incident. I do hope you are able to get the travel organized and enjoy the visit when it happens.
There is no room or debate, or error, or in most instances change on Expedia or any of the other companies that do the same ticket sales.
It is very hard to read that they are adding insult to an already very difficult time for you and your family.

Posted by CowboyFan on 2012-11-16:

Whenever I order anything on line, I print out each and every page as I go through the process. That way it is never "debatable" what I ordered, since I have proof along the way. To order things or make reservations without printing the pages along the way, is an invitation to a dispute if something goes wrong. As here, one has no proof that one purchased the correct itinerary.