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Ashley Furniture. - Layaway? What Layaway?
Sectional Couch. - Complaint
Review by Ed.Zalig on 2012-11-15
Rating: 
GREEN BAY, WISCONSIN -- Well.
My wife and I are remodeling our house. We picked out a sectional June of 2012. We put the sectional on layaway. The sectional was $1,500 We received discounts & purchased a 5 year warranty. The total price was to be $1,800 with delivery etc. every month we payed $100.
So November we decided to go to Ashley & have our couch delivered & purchasing a kitchen table as well. Upon talking with the Assistant
Manager he ran our credit & told us we were approved for $4,500. Also came back and informed us that he had bad news. The sectional that we had on layaway was discontinued and they sold all the sectionals. I was shocked. I asked why would you sell the couch we had on layaway? He answered that we don't have a answer. We made a mistake ?!
The sectional had been discontinued for over 6 months. My wife asked why would you accept monthly layaway payments from us and not let us know that the couch was discontinued ? Still no answer. They had no answer & no process in place to hold Merchandise on layaway. Very very disappointed.
The customer service was terrible. The sectional that took its place was very similar but only came Leather. So this was not what we had in mind for a sectional. Ashley offered only 5 % off the table & 5% off the sectional that was not the sectional we had on layaway.
The assistant manager was some what stupid. Not very aware of how to deal with customers. Bottom line is I demanded a 100 % refund. I received a refund after telling the Assistant Maneger how to refund me the money. He wanted to send it thru corporate? I refused. To dune it up! Ashley Furniture is a low end furniture with a fancy look and bad customer service over all. Do not bother going there for anything. Bad experience and they do not care about the customer.
The Assistant manager said numerous times he would only do what he could he needed to make money ! They do not care about the customer.
Beware of this Company. :( overall experience. A big ZERO.
My wife and I are remodeling our house. We picked out a sectional June of 2012. We put the sectional on layaway. The sectional was $1,500 We received discounts & purchased a 5 year warranty. The total price was to be $1,800 with delivery etc. every month we payed $100.
So November we decided to go to Ashley & have our couch delivered & purchasing a kitchen table as well. Upon talking with the Assistant
Manager he ran our credit & told us we were approved for $4,500. Also came back and informed us that he had bad news. The sectional that we had on layaway was discontinued and they sold all the sectionals. I was shocked. I asked why would you sell the couch we had on layaway? He answered that we don't have a answer. We made a mistake ?!
The sectional had been discontinued for over 6 months. My wife asked why would you accept monthly layaway payments from us and not let us know that the couch was discontinued ? Still no answer. They had no answer & no process in place to hold Merchandise on layaway. Very very disappointed.
The customer service was terrible. The sectional that took its place was very similar but only came Leather. So this was not what we had in mind for a sectional. Ashley offered only 5 % off the table & 5% off the sectional that was not the sectional we had on layaway.
The assistant manager was some what stupid. Not very aware of how to deal with customers. Bottom line is I demanded a 100 % refund. I received a refund after telling the Assistant Maneger how to refund me the money. He wanted to send it thru corporate? I refused. To dune it up! Ashley Furniture is a low end furniture with a fancy look and bad customer service over all. Do not bother going there for anything. Bad experience and they do not care about the customer.
The Assistant manager said numerous times he would only do what he could he needed to make money ! They do not care about the customer.
Beware of this Company. :( overall experience. A big ZERO.
Comments:
Posted by Alain on 2012-11-15:
Thank you for an additional review warning consumers about Ashley.
Posted by Soaring Consumer on 2013-01-03:
If you put something on layaway and you are making payments on it then there is no reason that the store should have sold your product to someone else. It is their legal and contractual obligation to keep it in the store as you have a vested interest in the property. Good for you that you kept fighting for a refund on the spot!
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