United Parcel Service - Fraudulent Billing by UPS
Shipping/Delivery - Complaint
LOS ANGELES, CALIFORNIA -- In August 2012 I shipped 3 packages via UPS and paid by credit card. The charges went through and were paid in full. In Sept I received a bill from UPS for those same packages with additional charges added on. There was an account/shipper number on the bill. I have never opened an account at UPS. I am not a company; I am an individual and only pay in full at the time of shipping. When I went to the UPS Customer Service Center from which I shipped the packages they told me there was a mistake and not to worry about it.
Last week I received another bill from UPS, with the same account/shipper number on it for over $800. All of the shipping listed was done from PA. When I went to the UPS Customer Service Center again they told me they didn't understand why that happened and not to worry about it. I contacted the UPS fraud unit on-line because that is the only way you can. I have not received any response from them.
Today I received another bill from UPS, with the same account/shipper number. I do not know where to turn to get them to correct this and stop sending me bills for an account which I never opened for items which I have never shipped. They are completely uninterested and unhelpful. There is no one in authority I can actually talk to. I have shown all of the information to the Customer Service Center and they are unable or unwilling to actually stop this fraudulent billing. I am not responsible for these bills and yet they continue to come to my name and address.
My last resort will be to hire an attorney - and of course once this issue gets resolved, with or without an attorney I will never ever do any business with UPS and will share this nightmare with everyone I know.