Frank Myer Auto Maxx - I was fooled!
WINSTON SALEM, NORTH CAROLINA -- The sales staff are some of the best!!! But, yes there is a but to the situation. I have purchased four vehicles from Frank Myers Auto Maxx in the last 10 or so years and have never had a problem until now. Also i’ve never had an opportunity to deal with the shop part being all of the cars up to this point were good reliable cars. I purchased a used Chevrolet tahoe on or about 10-26-12, within a week I called my salesman, told him of the problems I was having was told to bring it in being I hadn’t even had the vehicle a week! Took it and left it overnight and made sure to tell them what the problem was thinking it would be fixed, I called the next day only to be told they had to order a part and it would be finished the next morning at 8 A.M. I picked my Tahoe up around 3 o’clock the next day. I drove it down the highway and everything seemed to be fine. Boy was I fooled!!! My mechanic had checked what we had already knew was wrong with the vehicle, instead of fixing the problem they only made it look like they had actually done something to the vehicle. I called the shop to ask exactly what was done, and was told they had only put fluid in my power steering and ordered a gasket for my oil pan. Funny thing is if they ordered it wasn’t put on, and the power steering pump needed to be replaced. The intake manifold (which is plastic) is also leaking, now this is something you can see leaking so if they had even looked at the vehicle they would have seen this. On top of all that I thought it was quite funny that someone tried to spray paint the brake rotors on the back and painted the wheel in doing so. I mean if you are going to try and cover up something up at least cover the mess up too and take the wheel off so I can’t see your art work. After all that I ask if I could take it to my mechanic and they reimburse me for the charges only to be told no they can’t do that. Well at this point i’m going to eat the cost of the repairs because I don’t trust their shop for even changing the oil correctly, so much for their warranty on the powertrain if that’s the way they fix things!! After reading some of the other reviews let me add this in closing I'm not a disgruntled employee nor do I have a desire to be ugly to the sales staff, again the sales staff are great people, but the service department needs an overhaul.