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GMAC Insurance - Customer Service Stinks
Receive free Visa card for $25.00 for obtaining a quote - Complaint
Review by rfrey6 on 2012-11-15
Rating: 
WISCONSIN -- Supposed to get a free $25.00 Visa card for obtaining a quote on auto/home insurance. I got a special extra discount for being a GM retiree so I thought I'd get a free quote. I didn't go with them, kept my old insurance but got card in mail. Too bad the Visa card is a hoax. GMAC Customer Service told me the card will work - basically, I'm nuts. Not true, there I was in line at a store and the card was rejected. Embarrassing. I even got the name of a guy who promised to take care of this and call me back. After calling HIM three times, leaving my name and number because he won't call me back, no help, still have a card that doesn't work. Why bother sending out fake cards to people? They should be ashamed. The guy never called me back he could at least say sorry, but I can't solve this problem. I wouldn't have GMAC Insurance if it was free what if you have a claim from an accident? Who would help you??? this same guy who won't call me back?
Comments:
Posted by olie on 2012-11-16:
Sometimes the card needs to be activated before you can use it. Look at the small type on the back of the card. You'll see a toll-free number or a web address that you can use to register and activate the card.
And then you can find the terms for use, and what to do when you have only 39 cents left on the card,or what your balance is.(Cashiers at the store can't access this information for you.)
And then you can find the terms for use, and what to do when you have only 39 cents left on the card,or what your balance is.(Cashiers at the store can't access this information for you.)
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