Avis Informative - Avis Guilty of Bait and Switch Overcharge
MAYNARD -- I rented a car from a local Avis office in my hometown of Maynard, MA. I was quoted a rate of $32 dollars per day if the rental was 5 days or longer. I was having car repairs done so at the time I didnt know the length of time I would need the rental. I ended up renting the car for 5 days and was billed over $300. I did get that reduced to $260 - they initially had me returning the car 3 days later at Logan airport (about 35 miles away even though the office in my hometown is about 1 mile away).The the bill should have been approximately $160. The quote I received was given to me on a business card which I subsequently lost. The rental agreement also didn't have the correct rate, the clerk said not to worry about this difference because it was a discount I was receiving.The bottom line is I never would have rented the car at such a high rate, I would have taken my bussiness elsewhere.This happened in September of 2003. Since that time I have filed two complaints directly with Avis. When I finally got a response they closed the file based on the fact that I couldnt produce the business card. Subsequently, I filed a complaint with BBB in Massachusetts. When I finally got a response to this complaint they said I should file a complaint in Oklahoma.
Avis subsequently ignored two inquiries filed by the BBB in Oklahoma on my behalf.
Consumer's Desired Resolution:
I think a $100 refund is justified considering:1. Avis's ridiculous response to my complaints indicates they dont care about the customers and are just trying to make a quick buck any way possible.2. The initial bill of $300 indicates the clerk at that office may have padded the bill even more assuming that I would like many people just pay it and move on.3. If I call any Avis office today and ask for a weekly rate on the cheapest car it will be much less than what I paid.