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Charter Communications - High Rate - Low to No Service....

Complaint
Review by deew581 on 2012-11-18
Rating: StarStarEmpty StarEmpty StarEmpty Star
CLARKSVILLE, TENNESSEE -- Just frustrated with the constant rate increases. It appears the programs viewed most frequently are "randomly" placed in packages and offered to consumers at higher rates. Service is far from first class! Occasionally, Charter offers a so-called "special" only to recapture the "perceived savings" as quickly as the "specials" expires...I really wish our city had more cable competition. Competition typically forces everybody to be better and offer more competitive pricing. Therefore, the consumers are the winners!
Comments:
Posted by jonthethird on 2012-11-19:
We all would enjoy cable competition, but where it has been tried, it has failed. Cable is an expensive proposition with the infrastructure, and splitting the potential customer base just does not pencil out.
And, would you enjoy having your street torn up each time a new company wanted to try to compete?

One reason for the constant increases is the cost of programming which is passed along. Everytime a basketball player gets a $50 million contract, the cost of ESPN goes up a nickle to each sub to pay for it.
Terrible thought but we are all paying for Jersey Shore even if we hate it
Posted by CrazyRedHead on 2012-11-19:
I know what you mean. Oak Grove only had Mediacom for a very long time and no one else and they charged what they wanted and would raise when they wanted and they wouldn't give breaks to long time customers. That is why I switched to Directv, which is better than Dish.
Posted by Umatter2Chrtr on 2012-11-20:
Hello deew581,

My name is John Mattingly, and I am a Senior Social Media Specialist for Charter. I will be more than happy to review your packaging and pricing options to ensure you are in the best possible situation for your needs. We have recently restructured our pricing to avoid the fluctuations in rates you mentioned, and I would like to make sure you are aware of all your options.

In order to go over your account, I will need to get some information from you. Please send an e-mail to Umatter2Charter@Chartercom.com and put “CharterJohnM – My3Cents - deew81 ” in the subject line so that I can keep an eye out for the e-mail. In the body of the e-mail please provide either your name, address, and security code or the account number.

Thank you,

John Mattingly
Senior Social Media Specialist – Charter
http://www.charter.com/Umatter2Charter
Posted by Dakota1015 on 2012-11-21:
We are also frustrated by Charter's confusing packages, spotty internet service, and high prices. The customer service dept. seems to just perpetuate the confusion. It makes me wish we had Comcast, how sad is that.

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Charter Communications:
Overall Rating:StarHalf starEmpty starEmpty star