Hewlett-Packard Company Complaint - Customer Service (sic) Sucks
ORANGE, CALIFORNIA -- Purchased an A1100 Pavilion in November to supplement my older Pavilion Desktop; what a MISTAKE !!Power supply died within 3 days but the worst was the 2+ hour "conversation with the "Tech" who would not believe I know when there is power reaching the tower - or not; English was about her 40th language - it surely wasn't first or second. Sent the unit in for repair only to have the CD/DVD drive fail within 2 days of return. Quality !! 2 1/2 hours wasted talking with more techs finally convincing them I KNOW when the damn thing does NOT work.
Being a glutton for punishment, I bought another A1100 !! Out of the box, its first message is -
" Hard disc failure imminent" This, so far , has cost me 8-10 hours of talking with the sub-continent to attempt to resolve this. So far, no luck - "we will contact you in 2-3 days". I do believe a formal complaint with the Atty General for the State of California is in order. Maybe if enough did this, HP would get a touch of reality and support what they sell.
I have 4 towers and a laptop-all HP and have bought an HP for each of my 3 kids plus 4 assorted printers. BUT ~~~~~
HELL WILL FREEZE OVER BEFORE I BUY ANOTHER HP PRODUCT OF ANY KIND