Saint Francis Hospital, Oklahoma Complaint - Bad Hospital Experience
OKLAHOMA -- We were mortified by our experience at Saint Francis Hospital in Oklahoma. One could make a terrific horror flick out of it. We tried to address our concerns with the proper staff, but received no meaningful assistance and encountered a mean spirited and uncaring atmosphere. Like automatons they spewed forth the same well trained verbage. We didn't know who we could trust.
There was one competent, caring social worker who tried to help but their hands were tied by the "bureacracy". The others we encountered were questionable in terms of social skills. The sign of the cross seemed to mean little either in terms of getting compassionate assistance. The nun that arrived to provide 'prayer' was cold mannered and did not impress us as a representative of faith. We can see why religions get a bad name.
We have notified friends and relatives and hope to put on record with emergency services that we do not want to be taken to Saint Francis in the event of emergency. Wonder if it's possible? We promptly changed doctors too. A big part of the problem.
We aren't being too naive - we realize that bad things can happen at any hospital but at least we won't be piling post traumatic stress on top of it all. If there is anything we can tell people - we would urge all to be vigilent while in the hospital. Ask questions. Document everything. Take pictures. Film. Notes. Take pictures of the patient upon admittance, of bed sores, rashes, bruises or other unusual signs that develop. Document unsanitary conditions -lack of gloves, proper handwashing, and get the nurses and techs names. Promptly report to the health department. One St. Francis worker told us never leave your loved one's side in a hospital especially if they can't fend for themselves due to meds or illness. It must be a 24 hour vigil till they are released.
Saint Francis Hospital did seem to do one thing pretty well though - bill our insurance!!