Why I will NEVER shop Walmart again!!!!
Tires - Complaint
NORTH EAST, MARYLAND -- Why I will NEVER shop at Walmart again!!!!!
I went onto Walmart.com to order four new tires for my Jeep. I entered my Jeep info and the standard tire size and an optional factory size were both given to me. Since the optional size was about the same size and over $20 cheaper per tire I ordered the optional size. The total was $474 and I had to shipped to the New Castle DE store. The order was placed on Oct 30th. Everyday I checked the status of the order and it always said "being processed". Finally on Nov 7 I click on the "track package" link and I notice the item was delivered to the store and signed for by Tvornes. I call the store and after trying for over 2 hours because no one would pick up the phone a very rude lady told me she couldn't help me because Site to Store wasn't open yet and then she hung up on me. I then called the customer service # and spke with someone would all she could do was tell me the tires were there and I could pick them up, I asked about why I never received any emails, as promised by Walmart, to let me know the tires were in? It had been 4 days since the tires were received in store. She told me "I don't know what to tell you". Funny, as soon as I hang up within ten minutes I start to receive a bunch of emails from Walmart telling me my tires are in. At this point I know there is no way I will trust the New Castle store to install my tires so I call the North East MD store and explain the situation to the auto dept. I am told no problem, bring them in with the proof of purchase and we can install them. I bring them in on Saturday, Nov 17 and then am told that they will not install the tires because they are not the size that is on my Jeep currently. I ask where on Walmart.com does it tell me that. Or when I called and spoke with the auto dept no one told me that? I was told go talkto customer service, can't help you. SO I go up fron to customer service and again, I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won't install them? If Walmart will only install same size tires then Walmart should have a HUGE disclaimers explaining as such. Customer service then told me that my only option was to buy the other tires and pay the $20/tire difference. I told customer service I will not pay for their mistake and return the tires. After waiting 10 min for a return, the woman starts saying they can't return the tires. I told her no way, they were just picked up from Walmart on Nov 11 and there is no way that is past when I can return them. Eventually they end up returning the tires as general merchandise so I can get a full refund. This whole situation proves how little Walmart cares about customer service and they simply want the quick buck. It was nothing but problems from the moment I ordered these tires. Trust me, I will never set foot in another Walmart again! I also will make sure to let everyone I know about the appalling way I was treated when it is without a doubt Walmart's fault!