AT&T - What a joke

Cable and Internet - Complaint

Review by lizlightner on 2012-11-19

Rating:

WESTERVILLE, OHIO -- I moved from CA back to OH and while in transit my apartment offered me two choices for cable/internet. Either Insight or AT&T. I never heard of Insight so I chose AT&T since it had been years since the last time I used any portion of their network and figured they had to have gotten better, right? No. First, they setup my installation but never installed because the installer kept saying my address didn't exist, this took three weeks! When the initial installer came to my house on a Friday, my "order" was put in as internet only nothing for my cable, nice... The installer had to call the office and have it added, he was at my house for three hours. Second, their customer service "after hours" is subcontracted either to a different country or need to educate their staff because I couldn't for the life of me understand the person I was speaking with. They had to repeat everything over and over again and didn't know what to do with an "older" TV, when I say older we are talking about a 5 year old TV. I was told I would get a new remote in the mail, since they "thought" that was the reason and never received it. Third, they forget to tell their customers when you sign up that you're in a contract. So if you terminate the service you are subject to an early termination fee of about 150.00 I've been with Cox Communications for years and NEVER had to worry about this ever. I will add I moved 12 times and did not have an early termination fee. Fourth, when trying to terminate they are EXTREMELY rude. I've had nothing but issues with this company and can't for the life of me understand how they are still able to treat their customers with such disrespect, utterly disgusting and will not use again.