T Mobile - Price Gauging
Cell Phone - Complaint
DAINGERFIELD, TEXAS -- Forced to relocate from CA to another state, the cell phone did not have service in new area (Daingerfield, TX). T-MOBILE would not waive the early termination fee. What good was a phone that provided no service? Zero. When I explained circumstance to first rep, he said waiver could be applied. Called back a 2nd time and new representative said because the phone was not purchased in new area but another location, I would have to pay early termination fee of $200. I explained that it was not my fault to no avail. Since terms about the phone not functioning in all areas was in tiny print, they had me. VERIZON told me that they would have waived the early termination fee. I was very mad & very upset since I am and have been paying back taxes to the IRS and state of Oregon from retirement 401K. About $14,500 combined. I am retired with a very limited income. I was and still am struggling to survive living with relatives and having no home of my own. Got a new bill from T-MOBILE for over $700, which included a "one-time-fee" of $220 plus 2 early termination fees of $200/ea and $150 for regular service. Also, they charged me for "enhanced voice mail." SOCKING IT TO ME BIG TIME. Now I understand fully why people hate corporate America with resulting work-place violence. All their corporate lawyers and business practices are stacked AGAINST a customer. I told the representative I would give them their money's worth of bad PR, but I never expected her to sock it to me more than normal. I now HATE T-MOBILE. And, I will tell everyone everywhere at every opportunity how LOUSY and crummy T-MOBILE is. All this because I could not get service in a new town where I was lucky enough to find a place to live temporarily. At 66 years of age, I just had 3 stents put into my heart's arteries, and I have high blood pressure. My health is definitely affected by the additional distress placed on me because of T-MOBILE's LACK OF COMPASSION. It could have been so easy, but no, they wanted to make it hard. It's no wonder the recent election was won by Obama and the democrats. People are sick and tired of big corporations socking it to them. I won't join the democratic party, but I sure as hell will tell everyone I know how HORRIBLE T-MOBILE is!!!! Bet your bottom dollar on it.