Direct TV Horrible Equipment & Customer Service
Satelite TV - Complaint
DENVER, COLORADO -- To start out if I could give Direct TV no starts I would. I have had Direct TV for 4 years. during this time I have had only problems with there customer service, and the equipment that they supply.
First off they are way to expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. all of the shows must be produced by the same brainless produces.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows?, or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.
I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch. that the '"Abandoned" Tesla that had no cover on it. did not even have dust on it. Really do you buy this?. Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!.
Now onto Direct TV Equipment, and Customer Service.
Like I said I have had Direct TV for 4 years, during that time I have put up with JUNKY, Equipment, HORRABLE Customer service.
The very 1st time I had Direct TV installed, the installer showed up with a small latter that could not reach the roof. So I had to re-schedule for them to come back another day. gee, You would think that they would be prepared to install Equipment on higher roof tops?.
Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly they were hanging loose the very next day. So then I had the President of the HOA on my back.
Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. ( Think God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.
Now onto the DVR receiver they provide. This thing is TOTAL JUNK!!. went out after 6 months of using it. would not even power on!! You know lights come on when its working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This Moron told me that " I must not have power to the outlet", that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box. So this idiot tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY???. I am not an idiot!!!. I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. what a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMATT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try and watch what little of the programing that's on worth while to watch.
Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. when I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". other wise the only way to get it replaced was to once again send it back to them. what a joke!!. this is not how you treat customers.
Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting loosing all your recorded shows BULL SH_T.
So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!!, NO MOVE CHANNELS!!!, just regular TV. This is WAY TOO EXPENSIVE FOR RANK programing, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend Direct TV to anyone.
More Reviews on Direct TV: