[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Direct TV Horrible Equipment & Customer Service
Satelite TV - Complaint
Review by jetfires on 2012-11-19
Rating: 
DENVER, COLORADO -- To start out if I could give Direct TV no starts I would. I have had Direct TV for 4 years. during this time I have had only problems with there customer service, and the equipment that they supply.
First off they are way to expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. all of the shows must be produced by the same brainless produces.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows?, or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.
I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch. that the '"Abandoned" Tesla that had no cover on it. did not even have dust on it. Really do you buy this?. Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!.
Now onto Direct TV Equipment, and Customer Service.
Like I said I have had Direct TV for 4 years, during that time I have put up with JUNKY, Equipment, HORRABLE Customer service.
The very 1st time I had Direct TV installed, the installer showed up with a small latter that could not reach the roof. So I had to re-schedule for them to come back another day. gee, You would think that they would be prepared to install Equipment on higher roof tops?.
Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly they were hanging loose the very next day. So then I had the President of the HOA on my back.
Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. ( Think God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.
Now onto the DVR receiver they provide. This thing is TOTAL JUNK!!. went out after 6 months of using it. would not even power on!! You know lights come on when its working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This Moron told me that " I must not have power to the outlet", that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box. So this idiot tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY???. I am not an idiot!!!. I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. what a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMATT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try and watch what little of the programing that's on worth while to watch.
Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. when I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". other wise the only way to get it replaced was to once again send it back to them. what a joke!!. this is not how you treat customers.
Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting loosing all your recorded shows BULL SH_T.
So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!!, NO MOVE CHANNELS!!!, just regular TV. This is WAY TOO EXPENSIVE FOR RANK programing, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend Direct TV to anyone.
First off they are way to expensive for the TV we are now FORCED to watch. I personally do not like "REALITY TV" it STINKS, to say the least. The simpleton producers of these shows are a total joke. all of the shows must be produced by the same brainless produces.
Really how many more DUMB REALITY shows can we stand for? DO we really need more PAWN shows, or Car Repo shows?, or dumb shows like "Storage Wars, "Storage Hunters"" Baggage Battles" ?.
I guess these producers think Americans are as BRAIN-DEAD as they are. I personally do not believe you find things like a $100,000 Tesla that was "abandoned" in a storage shed!! (Oh I forgot to mention that the 3 minutes that I saw this show in hopes of finding something of value to watch. that the '"Abandoned" Tesla that had no cover on it. did not even have dust on it. Really do you buy this?. Or People walking into the Pawn Stars shop, and Selling something that's worth $$$$$$ of dollars for nothing. This would be like me taking my 1967 Shelby Gt500 to them, and selling it to them for $20,000, or less? Get Real!!!.
Now onto Direct TV Equipment, and Customer Service.
Like I said I have had Direct TV for 4 years, during that time I have put up with JUNKY, Equipment, HORRABLE Customer service.
The very 1st time I had Direct TV installed, the installer showed up with a small latter that could not reach the roof. So I had to re-schedule for them to come back another day. gee, You would think that they would be prepared to install Equipment on higher roof tops?.
Next when they did come back out they ran the cables up the front of the Row house I lived in at the time. NEVER inquired if that was OK. Additionally after the install the guy did not fasten down the cables properly they were hanging loose the very next day. So then I had the President of the HOA on my back.
Next after only a few months of having the service the signal was lost, could not get it back, even after spending time on the phone with customer service. So I had to have them come out to fix it. ( Think God I signed up for the service plan), or they would have charged me. It turned out the Installer did not mount the dish proper, So the wind moved the Dish around and thus the Dish, was not pointed in the right direction to receive a signal.
Now onto the DVR receiver they provide. This thing is TOTAL JUNK!!. went out after 6 months of using it. would not even power on!! You know lights come on when its working!! So once again, I had to call Customer service & tell them that I had a problem. The DVR was burned out. This Moron told me that " I must not have power to the outlet", that the DVR is plugged into" Strange that I have all my audio, and Video components plugged into a surge-protected outlet strip that all of these are working correctly!!. except the DVR box. So this idiot tells me to go "Get a Mixer", or a "Radio" to plug in to test if I have power to the outlet. REALLY???. I am not an idiot!!!. I know if I have power or not. She insisted that I do this. I finally just told her that I did get a "Mixer to test it", As she REFUSED to move onto the next step if I did not do this. what a crock of BS. Yep the DVR was burned out, wow what a revelation.
After using this replacement DVR for just under a year the DVR started getting an error code 773, every few months, and would RE-FORMATT the disk, and thus causing ALL recorded programs to be lost. (Very Frustrating) Since the Programing stinks, and is Plagued with Commercials. So this is the only way to try and watch what little of the programing that's on worth while to watch.
Now on to when I moved to a new place. I took the Piece of junk, DVR recorder to my new place. when I called to have the Re-Install at new location I told the customer service person what was happening with the DVR recorder 773 error code/Re-Formatting. and asked them to send out a replacement DVR, when they came out to Re- install my service. I was told "If I wanted a Replacement DVR sent out with the tech, that I would need to agree to a NEW, 2 year agreement". other wise the only way to get it replaced was to once again send it back to them. what a joke!!. this is not how you treat customers.
Since then the DVR recorder has MELTED DOWN 4 times at the new place, you know error code 773/RE-formatting loosing all your recorded shows BULL SH_T.
So I have had enough of PAYING $82.78 each month for TV ONLY!! NO INTERNET!!!, NO MOVE CHANNELS!!!, just regular TV. This is WAY TOO EXPENSIVE FOR RANK programing, JUNKY EQUIPMENT, and even WORSE customer service. I would not recommend Direct TV to anyone.
Comments:
Posted by Charlie Lin on 2012-11-20:
DirecTV has cancelled Jade World and TVB on 11-18. These are arguably the most popular Cantonese stations. Dish Network is carrying TVB and Jade World so call 877-342-2104 to get signed up today!
Posted by Misty123 on 2012-11-22:
My local cable co was sold to time-warner and our prices increased for the bundle of tv,internet and phone to $217.00 month. I had read other post from people going to the Roku player and how well they liked it and decided to check it out.I did and I am happy to say I bought the Roku streaming video player from Walmart.com and I'm very happy with it.I cancelled cable and phone service I kept the internet because I needed internet for the Roku player. I have Netflix for $7.99 per month that has tons of movies and tv shows.There is also Hulu and amazon that you can get for $7.99 each and each has tons of movies and tv shows with no ads.the only thing you can't get is the local channels but with an indoor antenna you can get those free also.You might want to check this out,just go to Walmart.com and read all the reviews from others that have switched to the Roku player and decide for yourself.I'm sure glad someone told me about this.
Posted by Uchual on 2012-12-08:
Love this rant. It pretty much sums up what is wrong with America's corporations and society in general.
Posted by kory on 2012-12-16:
im a Directv and Dish network Dealer, the problems you exspress ar no different with dish refurbished recievers plauge the markets. i will admit that the dvrs with directv have had several problems, however both companies offer much improved recievers, and to be completly honest service call ratios are much much higher with Dish then they ever are with Directv, i walk away from each dish install knowing that there is a good chance ill be returning in 6 months. as far as price both are exspensive and really is no difference virtually in price. Bottom line from a retailer. switch every two years. save money keep you equipment new
Posted by LuAnn Howland on 2013-04-21:
As a provider available to the masses why would you not grasp the opportunity to showcase quality shows? What I wouldn't give for the chance to air programs that are educational, interesting and have a social redeeming thread running through it. And here's the kicker, these can be entertaining as well. Why would you choose to embrace instead tasteless after tasteless reality shows? Is there even one corporate Dish executive that would dash home, pop some popcorn, get comfy in their favorite chair to watch this reality programs? No, of course not! So why in the name of all that is holy do the executives think their paying customers would. No more reality shows. Dog and Beth, On The Hunt? Really. Really.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
