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Vitacost.com - Vitacost has lost me in spite of my $1200 a year orders.
utter misuse of customer good will - Complaint
Review by kathydowning on 2012-11-20
Rating: 
I have ordered over $1200 a year from this company for years --- and they insist on "rewarding" me by offering their fabulous extra 10% off --- only AFTER I've just ordered Today is at least the 4th time they've pulled this. I called them on this 3 years ago, and now they have actually made it worse: AFTER I ordered a huge order (well over $200), THEY EMAIL ME TO SAY THAT "TODAY ONLY" THEY'LL GIVE ME AN "EXTRA" 10% OFF -- IF I ORDER EVEN MORE!!! Yes, TODAY ONLY. Yes, I'm yelling. When I called them about it, I just got absurd & repetitive justifications & excuses. I told them that IMO this is not "promotion," it is nothing but a misuse of good will and a seriously insulting mistreatment of the customer. If they want to say "thank you" then they should just effing SAY it, with a GENUINE 10% COUPON that is not dependent on manipulative & self-serving "today only" crap. What really fried my bacon was, the utter avoidance & discount they gave me about my complaint - like I had no reason to feel offended. That, by the way, continued THREE LEVELS UP. I am DONE with this company. LUCKY VITAMIN gets a shot at me.
Comments:
Posted by trmn8r on 2012-11-20:
Something that confuses me is that you are a regular customer, yet you seem to be upset solely by their marketing tactics.
You could choose to ignore these ads, if you like the company otherwise. You obvously do not wait for promotional offers prior to ordering. Just a thought.
You could choose to ignore these ads, if you like the company otherwise. You obvously do not wait for promotional offers prior to ordering. Just a thought.
Posted by RDillon on 2012-12-09:
This is why I stay with Melaleuca, they treat you right and I haven't found anyone that can stand up to their products or customer service.
RDillon
RDillon4@cox.net
RDillon
RDillon4@cox.net
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