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Chicken Express - Customer Service

Lunch Special - Complaint
Review by Tituscount on 2012-11-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LITTLE ELM, TEXAS -- I have been going to this location for over seven years. I order the lunch special and prefer the Chipotle over the gravy. I went there today and placed my order and was told they don't do that. I told him I have done that at least 20 times and said never mind and drove away. I called back and asked for a manager. Some young man answered and said they don't do that. I told him the same thing and he said no they don't do that on the special. I asked if he was the regular manager or had they changed management. He said they had changed management. I told him that I'd take my business elsewhere and not come there again. He said okay. Now tell me why I couldn't get sauce instead of gravy?

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