Lazy Boy Monroeville Pa - Don't buy Lazy Boy furniture it is junk!

Rocker recliner Lazy Boy chair - Complaint
Review by sandraramsey2012 on 2012-11-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MONROEVILLE, PENNSYLVANIA -- Do not buy any Lazyboy furniture because if it is defective, their customer service at 1-866-424-4886 will take months to give the o. k. to have the piece replaced. This is the issue I am having. It took three weeks for me to get the tech. I am in Apollo, PA. I purchased the furniture at the Monroeville store, Sam is the manager and not helpful and puts the issue off to Carly or Antwon is sales who in turn, say it is customer service not us. So, now I am getting another service tech coming out to repair a defective chair and Jill at customer service said if that does not work we may or may not replace it. They ordered two bottom arm poly and two upper arm poly and a universal seat poly. Now, the tech that came out two weeks ago told me that the right arm could not be repaired and that it looked like when they stacked the chairs the damage happened and he took pictures. Jill looked at the pics. and said it looks fine, and the tech was wrong and she will order the five parts for the chair. This was right now. So I am going to wait the 14 days until I get the foams pieces then she said when I receive them to call and make the appointment for the tech to come out. So then that will take a few weeks to get the tech out here. Then it won't be able to be repaired because the initial Tech. told me that where the bar is on the right hand side can't be taken apart because of the mechanism. The left arm could be repaired but the right could not. I am not happy with Lazyboy and will not reccoommend Monroeville Lazyboy to my enemy. Thanks for listening. I just got off the phone with Jill in customer service and I am not a happy camper.
Comments:2 Replies - Latest reply on 2013-06-12
Posted by leet60 on 2012-11-21:
What horrible service. Yet again, a story of one of the once reliable brands that now has questionable quality despite a premium price. IT seems reasonable, that the money they are spending in service visits and parts, they could already have replaced the chair for less.
Posted by Tom on 2013-06-12:
One thing you have to remember with large companies is that the store and people who work there are tied to there company's rules.

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