Cox Communications Inc Complaint - Cox Monopoly - Internet Services
TULSA, OKLAHOMA -- We would give anything not to have to be at the mercy of Cox Cable monopoly. Their customer service, if you can call it that, is horrible. The internet techs had everything so messed up. Seems like with every call we made, the problems got worse. We are flooded with spam and pop ups and virus.
We were told that the Cox security service (Authentium?) got a virus and it impacted our computer. We never got any help at all. We had to spend a lot of money to fix the problem caused by their internet security program they tell us we should use.
They reel you in to sign up for services and then just kind of leave you hanging. For senior citizens who are just trying to get to know how this all works, it has been a virtual nightmare to try and figure things out. In the end we spent a lot of money to get things right.
They say that they are our "friend in the digital age". Well no friend we have would EVER treat us this way.
Message to other cable and internet companies across America - PLEASE move to TULSA, OKLAHOMA!!! We need good competition here!!