Best Buy - Greedy
Tech Support - Complaint
GRESHAM, OREGON -- Over the last 5 years I have purchased 2 laptops from Bestbuy (both Toshiba satellite and I have no problem with the laptop itself. I simply needed a faster laptop for school.)-they will not be getting anymore of my business. My $815.00 laptop (that I use exclusively for my online B. A. classes) crashed last night. I took it into Bestbuy this morning and they said they would be happy to check it out for me. They called about 2 hours later telling me they found spyware and that was why it crashed and they would be able to remove it-if I purchased their 1 year coverage for 3 computers for another &199.99. I told them I couldn't afford that at the moment, I'm a full-time student, 2 kids and financial aid doesn't come in again for a month. I asked how much to just take care of this problem right now(I have to do my work). The agent told me that to fix the problem it would also be $199.99-I was confused, and he told me it was their way of forcing the consumers hand into buying their "protection plan". I am appalled, I can't get my laptop fixed for less than $199.99??? That is ridiculous! I will NEVER purchase anything from them again, and I suggest going somewhere else for service. I went to a local computer repair shop ... $30 bucks. Take that Bestbuy-you suck.