AT&T - Terrible Service, Customer Service
LENEXA, KANSAS -- An AT&T sales person came by our house and sold us on switching from our current cable network to AT&T. We set up a date for installation. I made myself available from 9 to 11 for the tech to come and install our new cable, internet & phone. I had to get a family member to take my child to an appointment & turn down work so that I was available. At 11:10 no one from AT&T has shown up or Called. I call AT&T and after 10 minutes of trying to talk to a human being, I am told that they were not coming out that day because of an issue with an outside box that was fixed, but my oppointment was cancelled & needed to be rescheduled at the next available time they had, 2 weeks from now. They did not call to tell me they were not coming, did not rectify their mistake by coming out the day of scheduled appointment, instead I was put at the bottom of the list to again make myself available for 4 hours for them to come out 2 weeks later. The customer service representative was of no help & I told them I do not want your service if this is how you do things & they were completely fine with that & hoped my experience was satisfactory with AT&T and I would continue using them. What?!? I never had the chance to & I never will!! They never called to say they would not be at my home to install cable, phone & internet. I had to call them to find to out what was going on, which was not an easy task and frustrating. They don't care if they loose new customers, I can't imagine they would care about the ones they have. I have never written a review before but I have had it with companies that want my money & it's ok to treat the people poorly that are giving them money. I won't & I don't have to. I will inform other consumers so they do not have to experience consumer abuse.