Orbitz is awful and has no concern for customers
Booking, false advertisement - Complaint
Orbitz has more than once let me down on separate occasions. I'll go into detail on two awful experiences.
1) Booked a room through Orbitz to visit my daughter at her college months in advance. When I got to her school I decided to call the hotel I booked to reconfirm I still had a review. Upon calling I was told that Orbitz had booked a room that does not exist. The hotel manager explained further that Orbitz does this all the time. All other hotels in the area were booked as well and I was forced to sleep on the couch of my daughters dorm room which was a 3 girl room. Needless to say this was uncomfortable for me my daughter and hr roommates.
2) On a separate occasion I paid for a suite at a conform inn near Fredricksburg Virginia. When I got to the inn they informed me that their inn does not even have the suites Orbitz posted pictures of on their website. The manager told me these suites were available at other locations and that previous customers had also been victims of this false advertising. However, I had been charged for one of these suites that did not exist at the particular inn I was at. When I called Orbitz they refused to refund. I hope Orbitz is one day held responsible for their CRIMINAL ACTIONS and this corporate heads fined.