Nu Car Rental/Action Car Rental - Worst Rental Ever!!!
ORLANDO, FLORIDA -- We rented a car through Expedia, the agency name was nu car rental and it said located at Orlando airport. We arrived at 1:00 to airport and searched for half an hour on something called or affiliated with Nu. Nothing was found, we had to talk to one of the airport security who advised that this is a non authorized company at the airport. We did 4 international calls from our phone to find a Number fr them as none was stated on the reservation info, website or Expedia. One hour later they came to pick us up, we had two small kids who were exhausted and has already missed our lunch date with our friends. The driver advised us to complain when we arrive as this has been the case with everyone he picks up, then once we arrived they wouldn't do anything to make it up on us and eventually they gave us a free GPS rental. Not only were they the rudest people ever and had never been trained in any sort of customer service but they were also unrespectful, unthoughtful and all the bad things you can imagine. We jumped in the car only to find that the free GPS offered is actually in old one that does not work. Kids were already depresses, I was exhausted I can back to they office an hour later to tell them that it's not working but they wouldn't even bother helping. I just left. This is the worst car rental ever I would advise anyone who is reading this to trust me and never book with them, the driver in pick up was the most rude and non polite, closing the bus door like he hates his job, obviously the employees are also over worked and hated their job. I never thought a car rental experience could ruin my vacation but this one certainly did!!!!