Sony Electronics Inc Complaint - No warranty without a receipt
ILLINOIS -- My daughter received a Sony PSP as a gift in April 2005. The on/off button broke in January 2006. Since she does not have the receipt, Sony will not honor their warranty. She will have to pay $125.00 for a refurbished PSP. Sony Customer No Service said that since this was a gift, she was not the original owner, therfore No Warranty. Customer of No Service even laughed at my daughter (who is 25) on the phone. Of course you have to make sure you have plenty of time to wait on hold to speak to someone. Please make sure if you purchase a Sony gift for someone give them the receipt or No Warranty. I have called several Retailers in my area asking what Sony's warranty is on the PSP. None of them told me I had to keep my origianl receipt, in fact when I told them of the policy, they were surprised, even telling me that the Sony Reps that come into their stores have never said anything about this. I will never purchase another Sony product again. By the way when I told the Supervisor of the No Service Department this, he didn't care at all.